E-commerce and Logistics have increased their demand in the past two years. Most implementations are here to stay, but what does this mean for the tech industry?
Technology is driving everything we see and touch, even things we may not give a second thought. Today, many industries are turning to technology solutions to better their business model, provide value from the top down, and most importantly to offer solutions to problems seen and unforeseen.
The logistics industry has seen a tremendous need for problem-solving in the last two years alone. With the pandemic, we saw just how much more innovation was needed to solve problems within the industry.
The problems were vast and many companies faced the same obstacles.
When the world shut down, systems and processes had to be addressed differently and at lighting speed. The industry had to make a shift, and technology was the answer.
Companies that had already begun implementing and integrating technology into their systems found themselves ahead of the curve. In contrast, smaller businesses that had not considered augmentations had to assess pain points quickly and create solutions.
One of the most helpful ways technology can lend a hand is by automating manual processes. This includes everything from inventory management, fulfillment, and tracking.
Staff management and communication processes are also turning toward automation.
Why is this? It cuts downtime and eliminates unnecessary steps to make operations more efficient.
Getting It Right
Technological systems today are built with efficiency top of mind. However, with that also comes increased accuracy and the ability to maintain consistency. The logistics and eCommerce industries are ones whose overall success is mainly dependent on attention to detail.
Customer satisfaction and retention are also reliant on these principles. Efficiency and accuracy consist of not just filling orders but also delivery and inventory management.
Without an inventory, many businesses wouldn't be able to stay afloat, and there wouldn't be a demand for logistics companies to move said stock. Moreover, tracking how much of a particular product is available and the timeline until fulfillment becomes a focal point in business operations. This is not only important to management but also to the customers.
How We Help
At Dixtra, we have tackled many of the same concerns with our clients through technology. Although many companies saw the same need to resolve these issues, the overall focus and value differed.
In a previous article, we touched on how we created an app for UES called UesGo that addresses communication, tracking, and delivery when everyone was short-staffed, short on inventory, and in high demand.
GestionPost also looked to focus on delivery times and accuracy. In addition, they wanted to address small businesses’ issues that they may not have had the resources to meet demand. As a result, we created a solution that could be used and implemented at every stage of the purchasing cycle.
To address the need for accurate shopping and better customer experiences, we created an app for TuShopper. For TuShopper, customer satisfaction was of the utmost importance. This improved staff management, customer inventory alerts, and a tailored experience that drove greater brand loyalty.
Let Us Create Your Next Solution
The logistics industry has been one that has been slow to take technology into its hands and maximize its benefit. However, the pandemic and the growing use of technology worldwide have sped up the need for more innovation.
If you are looking for a company that aims to create and integrate technology solutions for your logistics or eCommerce business, look no further than Dixtra! We apply innovation and creativity to drive your competitive advantage in a tech-driven world.