Recently, I read an article on the strategic areas where technology can help small companies with their logistics and realized that at Dixtra, we have them all covered.
TicPymes is a Spanish news media, part of Business Publications Spain. Although they’re constantly publishing interesting pieces, the one on Tech helping improve logistics for small businesses hit me right into my entrepreneur’s heart.
At Dixta, we take pride in working with technology to improve different industries. Still, now being Logistics our main area of expertise, it’s rewarding to find ourselves meeting expectations on what the article had to say.
Let’s tackle the article’s four areas one by one.
We can help staff prepare orders with technology
In today’s digitalized world, we can prepare an online order and accommodate every need with just a few clicks.
In 2020 we developed a product called TuShopper, and the primary goal of that app is to help supermarket staff bag orders. The app also has an in-built chat where the staff member can communicate with the customer, becoming a “Personal Shopper.”
Technology can help businesses decide the best packaging option for their products. With the circular economy concept becoming more popular by the minute, this area seems like a big win for our industry.
We worked on a product called Ai_Dispenser, and it tackles packaging and circular economy, a computerized system that can dispense any type of liquid.
Ai_Dispernser is currently in the market as a sunscreen dispenser. The environmental’s main benefit is avoiding excessive plastic packaging and waste on beaches and resorts.
Communication between the customer and the business can be easy and simple
With online shopping in the hype and companies selling through social media and their website, they need to assure their consumer that the quality of the product is exceptional: from the image on the landing page to packaging and delivery.
This situation makes communication between both parts (consumer + business) a high priority when tackling logistics in e-commerce, especially as it will eventually turn that buyer into a loyal client.
At Dixtra, we’ve worked on an app called GestionPost, a delivery system delivered for small shop owners. While consulting for this client, we kept in mind that same-day delivery was a huge purchase decision: studies confirm that 45% of consumers choose to go to the physical store to make their purchases if delivery is done the next day. We created this app for every person involved in purchasing: business owner, delivery person, and customer.
Make sure the package arrived at its destination –and that it did in great conditions!
According to Brightpearl’sThe Expectation Gap Report, one of the key moves a business can do to build loyalty is to do Post-delivery check.
Most of the logistics projects we’ve faced, for the B2C industry are planned with this situation as a North: we’re always moving forward with the idea that quality assurance must be present.
Gestion Post, the app mentioned before, keeps post-delivery checks as part of their vision. We’ve also worked on an app called UesGO for the logistics company Ues: they needed to communicate with the end-customer.
Deciding to turn our whole operations into experts in technology for the logistics industry seemed like a long shot a few years ago. But, now, with all that road-covered know-how, and so many apps under our wings, I feel confident that Dixtra is doing an excellent job keeping up with expectations.
Both the logistics and the tech industry require us to move fast and adapt to changes constantly: we have no time to get bored, and that’s part of the excitement.