Everyone is online shopping these days, and there is no slowing it down. However, with that comes many solutions and more problems to those solutions. One such issue is the rise of scammers and mismanagement of delivery.
We've all seen the home surveillance systems that show a random person stealing a package off of the doorstep or have heard of people falsely claiming they haven't received their delivery at all when in fact, they have.
To combat these issues head-on, we had to look for a solution to securely deliver packages to the hands of the buyer and reduce losses due to false claims. That, of course, means looking at different forms of recept verification. We'll look at how technology has helped Geston Post overcome these issues and provide a secure way to confirm the delivery of goods.
Utilizing Established Tech
Today, there are many ways to track and receive deliveries; however, we are all aware that there is still a chance that a customer may not receive their order. There is no reliable record that the person receiving an order did, in fact, get it.
The goal is to find a better solution to the typical forms of verification, such as a signature. In order to find a solution, we had to look at what was already in current use and how we could potentially make improvements to the process.
In order to provide a solution for companies or vendors so they can guarantee or follow up on an unreceived package that has already been marked as delivered, we wanted to create a layered process that does not allow the information entered to be modified or changed. This can provide another degree of transparency and reliability for both parties.
For Geston Post, that meant utilizing the local identification card that nearly everyone in their service areas has. In addition, the ID (Cedula) has several security features already in place, such as the CHIP and NFC.
Exploring Other Alternatives
However, with these technologies, there are still some considerations to take into account. For instance, for both of these technologies, the support is lacking for both iOS and Android. This can make the integration more troublesome and would need to have more functions built in to make the system compatible with multiple devices.
And while the data on the ID is all correct and reliable, the trouble comes when it's time for it to be read by different technology systems. Both the Chip and NFC require external hardware in order to read the information.
That makes for a verification process that is not as reliable or efficient, as hardware can break or malfunction, not to mention the cost of providing this external hardware to the staff that makes the deliveries.
We found that there was another option that provided more security and ease of use for delivery and verification receipt. The MRZ (Machine Reading Zone) is an option that can be integrated with more ease as many of the tech or functions needed for this verification are readily available.
Ths system can be used on any mobile device that has a camera, and the ID can be read using an optical device. There is no need for high-tech images as the MRZ requires a minimum picture quality.
This is a backend service that can be integrated with external systems, stored with blockchain technology, and integrated with photo text recognition libraries. In order to get MRZ of verification ready for use, a simple example is created at the front end level, and then the service it's able to be put to use.
Innovate Through Current Technologies!
As more need is apparent for reliable and secure verification receipt services, it's time to re-evaluate what technologies are available in our reach and find ways to put them to better use.
You don't need to reinvent the wheel. With efficiency at the top of your mind, it's always best to look at what you already have in front of you. The cost savings through innovation and repurposing can be a great answer to solving many of the pain points we see within the logistics industry.